Here are some questions and answers we frequently receive, which we hope will be helpful. If you have any further questions, please feel free to contact us!
- How do I place an order?
You can browse our website, select the backpack you like, click “Add to Cart” and complete the checkout process. Enter your shipping address and payment information as instructed. Once your order is confirmed, we will process your purchase.
- Can an order be changed or canceled?
Before your order ships, you can request a change or cancellation by contacting Customer Service. If your order has already shipped, we will not be able to make changes or cancellations. Please contact us as soon as possible by calling (931) 440-2581 or emailing [email protected].
- How do I check the status of my order?
You can check the status of your order by visiting the “My Account” section of our website or by clicking the link in the order confirmation email. If you encounter any problems, please contact Customer Service.
- How long do I have to return or exchange my product?
If you are not satisfied with the backpack you purchased, you can request a return or exchange within 30 days of receiving the product. The product must be in its original condition, including tags and packaging. Please visit our Return and Exchange Policy page for more information.
- What payment methods do you offer?
We accept a variety of payment methods, including credit cards, debit cards, and other major electronic payment methods. When making a payment, you can choose the option that best suits you.
- What is your product quality guarantee?
We are committed to providing high-quality backpacks. All products undergo rigorous quality inspections. If you find any quality problems after receiving the product, please contact us immediately and we will provide you with a solution.
- How long does the express delivery take?
Generally, the order processing time is 1-3 business days. The delivery time will vary depending on the shipping method selected. You can check the estimated delivery time during checkout.
- How to contact customer service?
If you have any questions or need help, please contact us through the following methods:
Email: [email protected]
Phone: (931) 440-2581
Our customer service team will respond to you as soon as possible!
Thank you for your attention to destinyce.com and look forward to providing you with quality service and products!